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 Our services and support

For many years we have been proud of our reputation in being able to solve customer problems purely through providing accurate (and free) advice to customers via telephone, or when needed, by direct on-site attendance by an experienced service engineer.

Our reputation and commitment to you

Good service is about taking care of customer needs, being receptive to the urgency of problems – and above all, ensuring that we deliver.

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Sales

Ion source sales

Our organisation is specifically dedicated to the promotion of Ion Beam Technology, Ion Sources, Systems and Thin Film Deposition. We choose not to dilute our efforts, expertise and product range with many ancillary products as many other companies do.

Our products comprise a wide range of Ion Sources of both RF and DC Gridded Kaufman types, and also the 'Next Generation' Gridless KRI EH Series Ion Sources. Our Ion Beam Systems naturally include these ion sources for milling or deposition applications.

Spare parts

Ion source spares

Our prime objective is to provide you with the ion source spare parts you require quickly and cost effectively. Our customers receive high quality and realistically priced parts.

We provide spares support for all of the earlier generation gridless ion sources as originally supplied by Commonwealth Scientific, Veeco and Satis, as well as parts for some of the CSC gridded DC sources of which many were sold. Our history means we are well equipped to provide advice and technical details that can no longer be found elsewhere.

Service and technical advice

Ion source technical advice

Originally established in 1993 to utilise our existing sound knowledge base of Ion Beam and Thin Film Technology, we are only too happy to share this experience with our customers. We are proud of our reputation in being able to solve customer problems purely through providing accurate (and free) advice to customers via telephone, e-mail, or when needed, by direct on-site attendance by an experienced service engineer.

In practice, most routine problems can be rapidly resolved by a single telephone call and discussion. From this information, we can usually determine the nature of the problem and whether engineer attendance on site is necessary. Unlike many organisations, we will not subject you to the associated high costs of an on-site service visit if a replacement fuse or loose gas connection could prove to resolve the problem.

In addition, we have the benefit of direct access to a comprehensive library of both gridless and gridded ion source product technical manuals, covering our old Commonwealth Scientific products as well as the newer KRI sources.

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